Information We Collect
We collect information you voluntarily provide when using CribAssist, including your name, email address, moving timeline, lease documents, customer support requests, and feedback.
We also automatically collect technical information such as your browser type, device information, IP address, pages visited, and analytics data to improve our services.
- Name and email address
- Lease documents you upload
- Moving preferences
- Usage analytics
- Cookies and similar technologies
Lease Documents
When you upload a lease, CribAssist processes that document to generate a plain-English summary and personalized move planning insights.
Lease documents may include names, addresses, rental pricing, security deposits, landlord details, and other contractual information.
How We Use Information
Your information is used to deliver the services you request, improve CribAssist, personalize recommendations, communicate with you, detect abuse, and comply with legal obligations.
- Generate lease summaries
- Create personalized move plans
- Improve product features
- Provide customer support
- Maintain platform security
AI Processing
Certain CribAssist features use artificial intelligence to analyze uploaded lease documents and generate summaries or recommendations.
Email Communications
If you join our early access list or subscribe to product updates, we may occasionally send emails regarding new features, launch announcements, service updates, security notices, and other information related to CribAssist.
You can unsubscribe from marketing emails at any time by clicking the unsubscribe link included in every email. Transactional or service-related emails may still be sent when necessary.
Cookies & Analytics
CribAssist uses cookies and similar technologies to improve website functionality, remember preferences, understand visitor behavior, and measure performance.
- Essential website functionality
- Analytics and usage insights
- Performance optimization
- Security monitoring
You may disable cookies through your browser settings, although some features may not function properly.
Sharing Information
We do not sell your personal information.
We may share limited information only with trusted service providers that help us operate CribAssist, including cloud hosting providers, email providers, analytics services, payment processors (if applicable), and AI providers that help process uploaded lease documents.
Data Retention
We retain information only for as long as necessary to provide our services, comply with legal obligations, resolve disputes, improve our products, and enforce our agreements.
Lease documents may be deleted after processing or retained for a limited period depending on your account settings and operational requirements.
Security
We implement administrative, technical, and physical safeguards designed to protect your information against unauthorized access, disclosure, alteration, or destruction.
Although we continually improve our security practices, no online service can guarantee absolute security.
Your Rights
Depending on where you live, you may have legal rights regarding your personal information.
- Access your information
- Correct inaccurate information
- Delete your data
- Request a copy of your information
- Withdraw consent where applicable
- Object to certain processing activities
Children's Privacy
CribAssist is not intended for children under the age of 13, and we do not knowingly collect personal information from children.
If we learn that information from a child has been collected, we will promptly delete it.
Changes to This Policy
We may update this Privacy Policy periodically to reflect changes to our services, legal requirements, or security practices.
When material changes are made, we will update the effective date shown at the top of this page.
Questions?
If you have questions regarding this Privacy Policy or how your information is handled, we'd be happy to help.
support@cribassist.com