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CribAssist

Terms of Service

Effective 14 October 2026Last updated 14 October 2026

These Terms of Service ("Terms") govern your use of cribassist.com and the services provided under the name CribAssist. CribAssist is a trading name of KLYMBUP SERVICES, a business name registered with the Corporate Affairs Commission of Nigeria under number BN8398825, of 82 Brigadier Ademulegun Road, Ondo, Ondo State, Nigeria ("CribAssist", "we", "us" or "our").

By creating an account or using CribAssist, you agree to these Terms. If you do not agree, please do not use CribAssist.

1. About CribAssist

CribAssist is an online rental marketplace. We connect people looking for a home to rent ("Renters") with landlords and property managers who list homes for rent ("Listers"). On CribAssist you can browse verified listings, book in-person inspections and pay for a rental securely.

CribAssist does not own, let or manage the properties listed on the platform and is not the landlord of any property. The tenancy is an agreement between the Renter and the Lister (or the owner the Lister represents). CribAssist is not a party to it.

2. Other policies that apply

The following policies form part of these Terms:

Where one of these policies deals with a specific subject differently from these Terms, that policy applies to that subject.

3. Eligibility

You must be at least 18 years old and legally able to enter into a binding contract to use CribAssist.

CribAssist is open to anyone looking for a rental home in Nigeria, including young professionals, people relocating and corps members. CribAssist is not affiliated with, endorsed by or operated on behalf of the National Youth Service Corps (NYSC) or any government body.

4. Your account

You can sign up with an email address and password, or with Google or Apple. When you sign up, you choose whether you are a Renter, a Landlord or a Property Manager. You agree to:

  • give accurate information and keep it up to date;
  • keep your sign-in details secure — you are responsible for activity on your account;
  • use your account yourself, and not create an account for someone else or transfer yours; and
  • tell us promptly through Contact & Support if you think someone has used your account without your permission.

5. Identity verification

To book an inspection or rent a property, you must verify your identity. You can do this from your profile in a few minutes. Our verification partner, Prembly, checks your government identity number (such as your NIN) against official records, confirms that your selfie is taken live, and compares it with the photo on your record. Checks are decided automatically, usually within seconds.

When your identity is verified, your account name is set to the name on your identity record. If the name on your account is already a shorter form of it — for example, without your middle name — we keep it. After verification, your name can only be changed by contacting us.

If a check is unsuccessful, we will tell you why and you can try again. If you believe a decision is wrong, you can ask a member of our team to review it through Contact & Support.

You may only verify with your own identity, and one identity can verify only one CribAssist account. We may withdraw a verification if it was obtained using someone else's identity or false information. Verification confirms who a person is; it is not a background check and does not guarantee how anyone will behave.

6. Listings

Listers are responsible for their listings. Descriptions, photos, rent, move-in fees and availability must be accurate and kept up to date.

We review every listing before it is published, and only approved listings are shown with a Verified badge. Our review checks the listing; it is not a survey or inspection of the property, a confirmation of legal title, or a guarantee that a property is right for you. We recommend inspecting any property before you rent it.

We may decline, ask for changes to, suspend or remove any listing that we reasonably believe is inaccurate, unlawful or in breach of these Terms.

7. Inspections

Renters can book an in-person inspection at a time the Lister has made available. The inspection fee is ₦5,000 per property. Booking an inspection does not reserve the property. See the Inspection Policy and the Cancellation & Refund Policy.

8. Renting a property and payment

A Renter with a verified identity can rent an available unit directly through CribAssist. Before paying, you are shown the rent, each required move-in fee and the total. You pay exactly that total — CribAssist does not add a fee of its own.

All payments are processed securely by Paystack, a licensed payment processor. We never see or store your full card details.

Every rental paid through CribAssist comes with Transaction Protection: the payment is held, and not released to the Lister, until the Renter has the keys and then for 48 hours (if the Renter inspected the property through CribAssist before paying) or 7 days (if they did not), so that you can report a problem. See the Rental & Booking Policy.

Paying through CribAssist, a Verified badge or a completed inspection does not by itself guarantee the outcome of a tenancy. The Renter and the Lister are responsible for agreeing and keeping to the terms of the tenancy, including the tenancy agreement, the handover of keys and the condition of the property.

9. Fees

  • Renters pay ₦5,000 for each inspection they book, and the rent plus the required move-in fees for a rental. There are no other charges for Renters.
  • Listers pay CribAssist a commission on rent paid through the platform, currently 8% of the rent, deducted from their payout. See the Landlord & Property Manager Terms.

All amounts are in Nigerian naira (₦).

10. Things you must not do

When using CribAssist, you must not:

  • give false or misleading information, including about your identity or about a property, its rent, fees or availability;
  • list a property you are not entitled to let;
  • ask for, make or accept payment outside CribAssist for an inspection or rental arranged through CribAssist;
  • harass, threaten, discriminate against or defraud anyone;
  • use CribAssist for anything unlawful, including fraud or money laundering;
  • copy, scrape or collect listings or other users' information without our permission;
  • interfere with the security or operation of CribAssist, or try to access accounts or information you are not authorised to access; or
  • upload content that infringes anyone's rights or contains harmful code.

11. Problems, complaints and disputes

You can report a problem with a listing, an inspection, a payment or another user through Contact & Support.

If something is wrong with a rental you paid for through CribAssist, report it within the Transaction Protection period so that the payment stays on hold while we look into it. We will review the information from both sides and may either resolve the report without a refund or refund the amount you paid, as set out in the Cancellation & Refund Policy.

Our decision on a report does not prevent either side from pursuing any other remedy available to them by law.

If you are unhappy with how we handled a complaint, email support@cribassist.com and ask for it to be reviewed again. You may also contact the Federal Competition and Consumer Protection Commission.

12. Suspending and closing accounts

We may suspend, restrict or close an account if we reasonably believe the account holder has breached these Terms, given false information or put other users at risk, or if the law requires it. Where appropriate, we will tell you why.

You can stop using CribAssist at any time and ask us to close your account through Contact & Support. Closing your account does not cancel inspections or rentals already under way, and we keep certain records as explained in our Privacy Policy.

13. Intellectual property

The CribAssist name, logo, website and software belong to CribAssist or its licensors.

Listers keep ownership of the photos and descriptions they upload. By uploading them, you give CribAssist a non-exclusive, royalty-free licence to use, display and adapt them to run and promote CribAssist while your listing is live, and to keep them for our records afterwards. You confirm that you have the right to grant this licence.

14. Our responsibility to you

We provide CribAssist with reasonable care and skill. We do not guarantee that it will always be available or free of errors.

To the extent the law allows, CribAssist is not responsible for:

  • the condition, legality or suitability of any property;
  • the actions or omissions of Renters or Listers;
  • loss caused by inaccurate information provided by another user; or
  • indirect or consequential loss.

Nothing in these Terms limits any liability that cannot be limited under Nigerian law, or your rights as a consumer, including under the Federal Competition and Consumer Protection Act 2018.

15. Changes to these Terms

We may update these Terms from time to time. The current version and its effective date are always shown on this page. If we make a significant change, we will let you know before it takes effect, for example by email or a notice on the website.

Changes do not apply retroactively. An inspection or rental paid for before a change is governed by the Terms in force when you paid.

16. Governing law

These Terms are governed by the laws of the Federal Republic of Nigeria. We will always try to resolve a concern with you directly first, as described in section 11. If a dispute cannot be resolved that way, it may be brought before a court of competent jurisdiction in Nigeria.

17. Contact us

Questions about these Terms can be sent to support@cribassist.com or through Contact & Support.