Overview
on any paid CribAssist feature.
If you're not happy with a paid feature — including the Move Planner — email us within 7 days of purchase and we'll refund you in full. No forms, no proof required, no questions asked.
What's Covered
This policy applies to one-time purchases of paid CribAssist features, such as the Move Planner. If we introduce subscriptions in the future, this page will be updated to reflect how refunds apply to recurring billing.
How to Request a Refund
Email support@cribassist.com with the email address you used to purchase, and let us know you'd like a refund. That's it.
- No refund request form to fill out
- No need to justify or explain your reason
- No retention offers or attempts to talk you out of it
Processing Time
We aim to process every refund request within 2 business days of receiving it. Refunds are issued to the original payment method, and it may take your bank or card provider a few additional days to reflect the refund on your statement.
Fair Use
This policy is built on trust, and the overwhelming majority of requests are handled exactly as described above: quickly, and without friction.
To keep it that way for everyone, we do monitor for clear patterns of abuse — for example, repeated purchase-and-refund cycles from the same customer. We won't question a first request. If we ever need to limit this policy for a specific account, we'll tell you directly rather than quietly changing how it works for everyone else.
Contact Us
Questions about a refund, or anything else? We're happy to help.
Support
support@cribassist.com